Frequently Asked Questions
Everything you need to know about shopping with Odd Muse.
Where does Odd Muse ship?
We offer worldwide shipping. Delivery times vary by region, with UK orders typically arriving within 2-4 business days and international orders within 7-10 business days.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided the items are unworn, have all tags attached, and are in their original packaging.
How do I find the right size?
Each product page features a detailed size guide tailored to the specific garment. If you are between sizes, we generally recommend sizing up for the best fit.
Can I exchange an item for a different size?
Yes, we offer exchanges for different sizes of the same style, subject to stock availability. Please initiate your exchange through our online returns portal.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay to make your shopping experience seamless.
When will my pre-order item ship?
Pre-order shipping dates are listed on the individual product page at the time of purchase. You will receive a confirmation email with tracking information as soon as it leaves our warehouse.